Terms and Conditions
BOOKING TERMS AND CONDITIONS:
PLEASE TAKE THE TIME TO READ THESE TERMS AND CONDITIONS FULLY AS THEY ARE THE TERMS AND CONDITIONS UNDER WHICH HYPER AIR TRAVEL OFFERS ITS SERVICES TO YOU, THE CUSTOMER
We use third party data in pricing its flights and holidays. These third parties use various techniques to gain this information including holding cached data. It is possible that this data may be occasionally out of date and offer flights and holidays that are not available (or available at the price shown).
Whilst we will make every attempt to make sure this data is correct, occasionally it may not be possible to honor the fare provided. In this case you will be offered the same service at a different price, a different service or a full refund. Occasionally technical errors do occur and we reserve the right to cancel any transaction in which a product has been sold at an incorrect value.
YOUR HOLIDAY CONTRACT WITH AFRASIA INTERNATIONAL LTD T/A HYPER AIR TRAVEL
WHO ARE WE?
We are Hyper Air Travel and our office is at 11 Bedford Road, Clapham North, SW4 7SH, UK.
Hyper Air Travel is an IATA certified & ATOL bonded travel agency ATOL license (10434) that is govern by the Civil Aviation Authority. ATOL is a financial protection scheme for UK travel companies and over 20 million holidaymakers and travelers are protected each year. When you buy an ATOL protected Air holiday package or Flight plus holiday from us you will receive an ATOL Certificate from us confirming your arrangements and your protection under our ATOL license. To check what travel arrangements are financially protected please see our booking conditions. For more information go to www.caa.co.uk/ATOL-protection/Consumers/ATOL-certificate .
WHO ARE YOU?
You are any client of ours who books travel arrangements with us and who is named on the confirmation invoice as the principle contact.
WHAT ARE PAYMENT TERMS AND PAYMENT METHOD?
No credit card charges.
The person in whose name the booking is made acts on behalf of all other persons named and becomes responsible to us for all payments in respect of the booking. We usually request full payment of the holiday at the time of booking; in circumstances where full payment is not required a non-refundable deposit must be paid to secure the booking.
It must be noted that deposits do not guarantee the fare; they only guarantee the seat and deposits are non-refundable. Fares are subject to change, sometimes without advance notice: it is therefore in your own interest to finalise payment as soon as possible, as fares can only be guaranteed if full payment has been received. If you do not pay within the timeframe requested your flights / holidays will be automatically cancelled. Should we have to cancel your flights / holidays because you have failed to pay, you will be liable to pay us for any cancellation charges where applicable.
Reservation Bookings: If after making a reservation you wish to change your travel arrangements and your tickets have not been issued, we will do our utmost to meet this new instruction as long as they are received by us in writing and accompanied by an amendment fee. Please enquire for more details with your consultant. However note that prices are only guaranteed once full payment has been received and tickets / holiday vouchers have been issued.
Ticketed Bookings: Once tickets are issued, some travel arrangements cannot be changed and any alterations will incur a 100% cancellation charge, however some tickets are changeable whereby the airline /ticketing agents charge a date change fee and a fare difference may also be applicable. In addition to this an administration fee will also be applicable. For detailed fare rules, date change fee and cancellation charges please check with your travel consultant.
Name Changes / Amendments: Once a booking has been made, alterations cannot be made to passenger names so it is your responsibility to book under the correct name(s) as they appear on your passport. Name changes are not permitted by most airlines; they will be treated as cancellations and will be subject to the cancellation charges set out below. However a few airlines do allow an amendment to misspelt names after paying an amendment fee but this is limited to only a few airlines.
CANCELLATION BY THE PASSENGER
It should be noted that majority of the discounted tickets issued with scheduled airlines, low-cost carriers and 'no-frills' airlines, have a 100% cancellation charge; if this is not applicable to your booking then you may cancel your booking up to 48hrs prior to departure as long as it is communicated to us in writing. As this incurs administration costs, we will apply a cancellation charge; this is in addition to any booking fees / cancellation charges applied by the airline and their agents.
Cancellation charges on airline tickets are dependent on the fare type, this can vary from 25% to 100%; please check at the time of booking. If the reason for cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from them. Refunds take approximately 8-10 weeks to process from the time the tickets or relevant documents are sent to the airlines agents. Please note that if you have checked-in for your flight online; then the airline needs to be contacted to cancel the booking or else they will treat this as a No Show and cancelation charges will apply as per the No Show rule. Majority of the airlines treat a No Show as 100% cancellation charge and therefore the ticket is non-refundable and only some of the taxes will be refunded where a tax refund is applicable.
Cancellation charges on flight and accommodation holiday bookings are subject to the main suppliers terms and conditions. In most cases flights are 100% non-refundable (except taxes where applicable) and hotels vary dependent upon the cancellation notice period given and the season. Some accommodation have a 100% cancellation charge applicable, so please check the cancellation charges at the time of booking.
All cancellations are subject to an administration fee
In the event of the company making a request on your behalf, e.g. Meals, Seats, Room requests etc., we will communicate that request to those responsible. A request cannot be guaranteed and therefore we cannot be held responsible if your request is not fulfilled.
Should you require special assistance either for your flight or accommodation; such as wheelchair assistance or disable facilities, please request this at the time of booking and we will ensure that where possible your requests are met by the respective suppliers. In some instances we may be asked to provide medical certificates to the service providers, to ensure you are eligible to travel.
Travel Insurance is essential, it is extremely important to have adequate travel insurance when travelling abroad as, in an emergency, it can become very expensive to get medical and legal help if one is not coved by travel insurance. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your needs.
Your tickets are Electronic Tickets (E-Tickets); these will be e-mailed to you. You must take your Itinerary / booking confirmation along with any relevant travel documents with you to the airport. If you have not received your e-ticket details 72hrs prior to departure, please contact us immediately so that we can send you the appropriate documentation.
Please note that our prices include the airline basic baggage allowance, if any, but many airlines Including all "no-frills" airlines now charge additional fees for the carriage of baggage. These fees must be paid prior to departure of your flight direct to the airline or to ourselves. Please ask for further information in relation to your flight.
All the tickets are issued as E-tickets. E-ticket will be emailed to the passenger at his/her email ID. In special cases where the client doesn't have email ID, we will post the printed version of E-ticket to the client's postal address.
RECONFIRMATION OF FLIGHTS / ONLINE CHECK-IN
Reconfirmation of all flights must be made directly with the airline at least 72 hours prior to departure outbound and inbound. You are required to check-in at least 3 hours prior to departure on long haul flights and 2 hours prior to departure on short haul flights at the departure airport, however most airlines now have an online check-in facility which usually opens 24hrs prior to departure. You can check-in online via the airlines website and will require either the Airline Reference Number or in some instances your E-Ticket number. Both of these numbers can be found on your Itinerary / E-Ticket document.
FLIGHT PROGRAMME CHANGES
All prices, dates, times, routes and choice of airline are subject to alteration or cancellation, should Hyper Air Travel find it necessary to effect any such alteration or cancellation, they will use their best endeavor to provide passengers with suitable alternatives. All holiday arrangements including flights and hotels, are made by Hyper Air Travel upon the express understanding that it acts as booking agent only. We have no liability whatsoever for any aspect of the arrangements and in particular no liability for any loss, personal injury or death however incurred, except where caused by our own proven negligence. Any claim for suffered by a passenger or his property howsoever arising, shall be made directly to the carrier or primary supplier concerned. The liability of Hyper Air Travel shall cease in any event if Hyper Air Travel has exercised due diligence in acting as booking agent. Hyper Air Travel will not be bound by any statement or representation unless it is in writing and signed by a duly authorized official or their office staff, and save as aforesaid, no representative employee or agent of Hyper Air Travel is authorized to commit them to any liability or make any representation on their behalf whatsoever. Refunds will not be paid in the event of cancellations or changes made by us caused by circumstances amounting to Force Majeure including amongst others: war, threat of war, riots, civil strife, terrorism, industrial disputes and strikes, natural and other disasters, fire, technical problems with transport, adverse weather conditions, closure or congestion of airports and other events beyond our control.
VALIDITY OF TICKETS, FLIGHT TIMINGS AND SCHEDULED CARRIERS
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Additionally many countries require that your passport is valid for at least 6 months after your departure date from that country. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
It is important that you check with your GP prior to travelling for information in regards to inoculations that you may need if you are travelling to countries with high risk of disease or if you have recently returned from an infected country. Information is readily available from your local surgery or by visiting The Foreign and Commonwealth Office website: www.fco.gov.uk www.doh.gov.uk
TRAVEL DOCUMENTATION, VISAS, HEALTH REQUIREMENTS
It is your responsibility to have valid travel documentation before you travel abroad. You will be liable for any cancellations or related expenses, which may be imposed on Hyper Air Travel or the carrier as a result of your improper or incorrect documentation. Check the validity of your passport, as many countries require minimum 6 months validity beyond the date of return. Please check any visa requirements with the appropriate consulates as they vary from one to another. Ensure that you meet all immunization and medical requirements. Some countries may require vaccination certificates for entry.
If you have booked a car hire, most suppliers will request a refundable deposit using your credit card at the time of collection. Please ensure you check the necessary requirements on the car hire voucher provided. Also, please check you have a full driving license and are eligible to drive in the country concerned. For non-EU destinations an international license may be required.
ACCOMMODATION (RATING AND STANDARDS)
All accommodation ratings are provided by the relevant suppliers, these intend to give a guide to the services and facilities at the property selected, however it is to be noted that standards and ratings may differ between countries and between suppliers. It is your responsibility to verify the check-in and check-it times directly with the main supplier. Any local taxes and expenses will be payable to the main supplier upon check-out.
AIRPORT CHARGES AND DEPARTURE TAXES
Action by UK or Overseas Governments and other Authorities including mandatory increases or new charges are not covered by the company's price Guarantee. UK Air passenger duty and Airport departure taxes are included in our prices.
We aim to offer excellent service to all our valuable customers.
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